At Online Pedia, we aim to make smart buying simple, transparent, and reliable. Our Return & Refund Policy is designed to ensure customer satisfaction while maintaining fairness and clarity for both customers and sellers.

Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The product does not match the description on our platform

  • The item is missing parts or accessories

Return requests must be raised within [7 / 10 / 14] days from the date of delivery.

Non-Returnable Items

The following items are not eligible for return unless damaged or defective:

  • Personal care and hygiene products

  • Consumable or perishable items

  • Items marked as “Non-Returnable” on the product page

  • Products damaged due to misuse or improper handling

Condition of Returned Products

To be eligible for a return:

  • The item must be unused and in its original condition

  • Original packaging, tags, manuals, and accessories must be intact

  • Proof of purchase (order ID or invoice) must be provided

Products that fail to meet these conditions may be rejected.

Return Process

To initiate a return:

  1. Contact Online Pedia customer support within the return window

  2. Share your order details and reason for return

  3. Our team will verify the request and arrange pickup or guide you through the return process

We aim to make returns as simple and hassle-free as possible.

Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method

  • In case of Cash on Delivery (COD), refunds will be processed via bank transfer or wallet

Shipping or handling charges (if any) are non-refundable unless the return is due to our error.

Replacement Policy

If you prefer a replacement instead of a refund:

  • Replacements are subject to product availability

  • If the replacement item is unavailable, a refund will be issued

 

Cancellation Policy

  • Orders can be cancelled before dispatch

  • Once shipped, cancellation is not possible, and the return policy will apply

Damaged or Wrong Product Delivery

If you receive a damaged or incorrect product:

  • Notify us within 24–48 hours of delivery

  • Share clear images or videos of the issue for faster resolution

Policy Updates

Online Pedia reserves the right to update this Return & Refund Policy at any time. Changes will be effective immediately upon posting.

Contact Us

For any return or refund queries, please reach out through our official support channels.

Online Pedia

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